Our Values
Quality
Assess Ireland pay great attention to Quality Assurance. Assess Ireland
will aim to consistently provide vehicle assessment work to the highest standard
and to the complete satisfaction of its clients. Our Quality Assurance
system includes the following aspects:
- Standardised assessments - all assessors use the same process when
conducting an assessment;
- Standardised reports;
- Adherence to agreed service standards, e.g. response time, etc.
- Random quality checks conducted by Assess Ireland; and
- Customer complaints management system
Privacy and confidentiality
Assess Ireland are devoted to integrity and high performance standards
while respecting policyholder rights to privacy and confidentiality
without exception. Assess Ireland commit to delivering a high standard of customer
service while always acting with due care. Our commitment is reiterated
to our employees during their regular performance appraisals.
We are Data Commissioner compliant and registered as a Data
Processor.
