Frequently Asked Questions

Q. How quickly are the inspections carried out?

In general, and when the vehicle is available, we endeavor to carry out an inspection within 48hrs of instructions.

Q. How long does an inspection take?

Each case is different and will depend on the circumstances. For a standard inspection we would expect it to take approx. 20-30 minutes. In cases such as consumer complaints however, the engineer may need to take your vehicle for a test drive. For more detailed investigations you may be asked to leave your vehicle with the engineer for several hours. We will always endeavor to facilitate the customer in these circumstances.

Q. We need our report quickly, how soon can we expect it and how will it be sent to me?

We endeavor to forward all reports within 24-48hrs. Our reports are available on line, in softcopy via email, by fax or post on request.

Q. Will I have to travel to the engineer to have my vehicle inspected?

No, our engineer can call to you with prior arrangement. Clear access to your vehicle will be required. If your vehicle is parked in an underground car park, the engineer may request you move your vehicle above ground to facilitate an inspection.  If it suits you better you are free to call to any of our nationwide offices, again with prior arrangement.

Q. Can my report be sent to my Insurance Company / Solicitor?

Yes, we can forward the report on request to whichever party you require.

Q. I’m making an insurance claim. Does the engineer need a copy of my estimate?

Yes, the engineer will require a copy of your estimate to take away with him so he can agree costs with your nominated repairer. To ensure a timely resolution of your claim, the estimate should be available prior to or on the day of the inspection.

Q. We are not an insurance company, what are the costs?

Cost for services to companies and individuals other than insurance companies are available on request. Please see our range of services available.

Q. Does Assess Ireland operate outside of The Republic of Ireland?

We operate across 32 counties of Ireland, however we have an association with engineers in many parts of the UK and beyond. Please contact us for further information.